Investor Charter

A. Vision and Mission Statement:

Vision

To develop the Alternative Investment Fund (“AIF”) industry on professional and ethical lines and maintain high standards of governance and transparency.

Mission

• Maintain high professional and ethical standards within the AIF industry
• Comply with all applicable regulations and co-operate with the regulators in all aspects of the AIF activity
• Act in a fiduciary capacity towards the investors

B. Details of business transacted by the organization with respect to the investors:

• To raise capital from domestic and global investors
• To invest in portfolio companies in accordance with investment strategy stated in Fund documents, with an objective to generate positive returns for the stakeholders including investors
• To distribute returns to the investors as per the fund documents

C. Details of services provided to investors:

1. On-boarding of investors

1. 1.1. Sharing of Private Placement Memorandum (PPM)
2. 1.2. Account opening with the AIF:
   • Completing KYC of investors and registration of KYC with KRAs
   • Sharing of copies of fund documents with investors
   • Entering into contribution agreement with investor

2. Obtaining investor consent for material changes to fund structure

1. 2.1. Change in the sponsor or the manager of the AIF
2. 2.2. Change in control of the sponsor or the manager of the AIF
3. 2.3. Material changes to terms of PPM
   • Term of Fund
   • Investment Strategy
   • Increase in fees and charges
4. 2.4. Winding up of Fund/ Scheme prior to expiry of tenure

3. Dissemination of financial information of Fund

1. 3.1. Net Asset Value of Fund/ Scheme
2. 3.2. Financial information of investee companies
3. 3.3. Information on performance of scheme/fund

4. Disclosures with respect to material risks associated with the fund and its portfolio investments

1. 4.1. Any inquiries/ legal actions by legal or regulatory bodies in any jurisdiction
2. 4.2. Any material liability arising during the tenure of the fund
3. 4.3. Any breach of a provision of the PPM or any other agreement made with the investor or any other fund documents
4. 4.4. Intimation regarding any conflict of interest
5. 4.5. Risks associated with the portfolio, such as concentration risk, foreign exchange risk, leverage risk, realization risk, strategy risk, reputation risk, extra-financial risks such as social and corporate governance risks etc. at fund and investee company level

5. Intimation of any non-material changes in the operations of the fund

Non-material changes such as:

• Bank account details
• Address of AIF or its Manager or Sponsor
• Contact details such as email-id, contact number, etc. of AIF or its Manager or Sponsor

6. Grievance redressal

Redressal of investor complaints received directly from investors and/or from SEBI / SCORES.

D. Timelines of the activity/services provided to investors:

E. Details of grievance redressal mechanism and how to access it

• Alternative Investment Funds are required to redress all investor complaints in timely manner.
• An Alternative Investment Fund, by itself or through the Manager or Sponsor, are required to lay down procedure for resolution of disputes between the investors and AIF or Manager or Sponsor through arbitration or any such mechanism as mutually decided between the investors and the Alternative Investment Fund.
• Investors can also approach SEBI for redressal of their complaints through SEBI SCORES platform. On receipt of complaints, SEBI takes up the matter with the concerned AIF.
• Investors may send their complaints to: Office of Investor Assistance and Education, Securities and Exchange Board of India, SEBI Bhavan. Plot No. C4-A, ‘G’ Block, Bandra-Kurla Complex, Bandra (E), Mumbai – 400 051

F. Responsibilities of investors

Responsibility to inform and educate yourself

• Read thoroughly all fund documents including Private Placement Memorandum, Contribution Agreement, sales literature, newsletters and understand the product
• Carefully consider all investment risks, fees, and/or other factors detailed in these documents
• Ensure and make certain that the proposed investment in the Fund meets your investment objective and is in alignment with your risk appetite
• Review your portfolio holdings, account statements and transaction confirmation on regular basis to ensure that you aware of all transactions and securities where you are invested

Responsibility to timely update your KYC and information with the Intermediary

• Provide complete and accurate information in your KYC documents, including financial/ income status
• Timely updation of KYC information

Responsibility to abide by the contribution agreement

• The investor needs to read carefully and understand the agreement that he/she is entering into with the Alternative Investment Fund and abide by the terms thereof
• The investor should be aware that investment terms are not guarantee of future performance or returns of the Fund/ Scheme

Responsibility to use right financial intermediaries, consultants and advisors

Carefully consider validity and reliability of investment information obtained from all sources, especially unsolicited information obtained over the Internet.

Responsibility to maintain confidentiality of information

Investors shall not disclose any material non-public information that is received by virtue of being investors of the fund, except as may be guided by the terms of the fund documents.

G. Investors with disability:

1. Right to accessible digital platform:

Investors have the right to be able to access all digital platforms (websites, portals etc.) regardless of their physical abilities.

2. Accessible information and documentation:

All client facing documents and forms will be provided in accessible formats (e.g. Screen-reader compatible, tagged PDFs, large print or audio versions etc.). Disclosure and Policies will be made available on demand by such investors.

3. Accessible account opening / KYC processes:

Facility will be provided for e-KYC, video KYC and client registration include alternatives, such as human assisted options or voice assisted support to accommodate differently abled investors.

4. Grievance redressal mechanism:

Information on how investor with accessibility related issues can lodge complaints is provided in the Grievance Redressal Policy.

5. Helpdesk / assistance:

Investors can contact us through email [email protected] or call on +91 99509 85555 and the relevant services will be provided.

6. Audit:

Periodic accessibility audits of all digital platforms by certified accessibility professionals as mandated by SEBI will be carried out.